Job Description

Overall Job

Core Responsibilities :

• Oversee and optimize various aspects of e-commerce operations, including website functionality, user experience, product listings, managing inventories, processing orders, online payments, order fulfillment and customer service on major online marketplace.
• Conduct through analysis of sales data, market competition, and trends to identify areas for improvement.
• Develop, execute, and assess promotional campaigns and pricing strategies to maximize sales.
• Ensure accurate setup of deals, pricing, and promotions across all e-commerce platforms.
• Manage and optimize online advertisements for enhanced visibility and conversion rates.
• Engage with customers through chat, addressing inquiries and takes appropriate actions.
• Maintaining store performance and KPIs tracked by marketplaces and management
• Communication & coordination between internal teams, partners and platforms.
• Assist and handle any ad-hoc assignments when assigned by management.
• Inventory management to ensure continuity of sales.
• Collaborate closely with the marketing team to create monthly tutorial videos showcasing the company’s products and work on other related marketing activities.

Requirements:

• Self-motivated, proactive and able to work independently.
• High integrity and able to maintain confidentiality at all times.
• Good interpersonal, communication, planning, and organizing skills.
• Attention to detail and problem-solving skills.
• Excellent time management skills and ability to multitask and prioritize work

Qualifications:

• At least 1 year(s) of working experience in the E-commerce field is required for this position.
• Possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma in Masscomm, Marketing, E-commerce or equivalent.
• Proficient in spoken and written English, Malay & Mandarin (additional)
• Applicants must be willing to work in Seri Kembangan, Selangor.
• Computer literate familiar with SQL Accounting Software will be added advantages.
• Able to start work immediately.